A
note of sincere thanks and gratitude to customer service, technical
support, sales and any other position that deals directly with
customers.
Those of you who are straightforward, sincerely helpful,
respectful and genuinely courteous toward customers are the ones who
are holding up their place of business. Customers are all of us. Rude
and arrogant direct customer service employees (and departments
run by rude, arrogant management) turn simple, neutral questions and
tasks into great labyrinths, hoop jumping, and dramatic episodes. When
we have to deal with disrespect, dishonesty, condescension, smoke and
mirrors, and arrogant incompetence, it literally makes our day more
stressful and our goals more difficult to meet. It raises our levels of
certain chemicals such as adrenaline and cortisol, which corrode our
bodies and change our hormonal balance, and impacts our mental ability
making other tasks harder for us even if we don't realize it.
The
customer is the reason the company exists, not the other way around.
So
after dealing with jerk after smoke-blower after snotty attitude, when
we happen upon an actual professionally-minded employee who's doing
their job with genuine courtesy and respect, it's like the sun coming
out after a week of rain storms.
Unfortunately in this current era
there seems to be a whole lot of terrible customer service, why they
keep their jobs is a mystery to me, except for the fact that managers
tend to hire people who are like themselves, especially if they're
arrogant and cliquey, and will find a way to fire those who "outshine" them in some
way.
All that being said, if you deal directly with customers, and
you're one of those people who are consistently respectful, courteous,
and genuinely helpful toward customers (not just toward who you happen to like)~ THANK YOU!
Your lone pleasant, honest, real voice
can make a day more pleasant for one customer, but it can also be the
one beacon of hope and relief in another customer's life. Please keep
doing what you're doing, and know that it really is YOU who is keeping
good customers coming back, and who puts the face of COMPETENCE on the
business you represent.